SAFETY AND QUALITY MANAGEMENT 安全与质量管理
中国卫生产业
CHINA HEALTH INDUSTRY
全面质量管理模式在医院管理中的实践探索
与效果评估
王珂 1，吕曦 2，涂开文 3
1. 南方医科大学第七附属医院，广东 佛山 528244；2. 渭南市中心医院，陕西 渭南 714000；3. 通用技术环球医疗集
团，北京 100071
[摘要] 目的 探索全面质量管理（total quality management， TQM）模式在医院管理中的应用效果，并评估其对
工作质量、工作投入及管理满意度的影响。方法 选取在南方医科大学第七附属医院工作的 40 名工作人员
为研究对象，将 2022 年 1—12 月实施传统管理模式作为传统组，2023 年 1—12 月实施基于 TQM 的管理模式
作为探究组。对比两组工作质量、工作投入与管理满意度。结果 探究组工作质量评分高于传统组，差异有
统计学意义（P 均<0.05）。工作投入方面，探究组活力为（24.44±0.11）分、奉献为（24.52±0.07）分、专注为
（24.28±0.14）分，均高于传统组的（22.56±0.12）分、（22.48±0.10）分、（22.36±0.20）分，差异有统计学意义（t=
73.041、105.698、49.740，P 均<0.05）。探究组的管理满意度为 100.00%（40/40），高于传统组的 82.50%（33/
40），差异有统计学意义（χ2=5.636，P<0.05）。结论 TQM模式在医院管理中的应用能够有效提升工作质量、工
作投入及管理满意度。
[关键词] 全面质量管理；医院管理；工作质量；工作投入；管理满意度
[中图分类号] R197.323 [文献标识码] A [文章编号] 1672-5654（2024）08（b）-0081-04
The Practice Exploration and Effect Evaluation of Total Quality Manage⁃
ment Mode in Hospital Management
WANG Ke1, LYU Xi2, TU Kaiwen3
1. Seventh Affiliated Hospital of Southern Medical University, Foshan 528244, Guangdong, China; 2. Weinan Central
Hospital, Weinan 714000, Shaanxi, China; 3. General Technology Global Medical Group, Beijing 100071, China
[Abstract] Objective To explore the application effect of total quality management ( TQM ) model in hospital manage⁃
ment, and to evaluate its impact on work quality, work engagement and management satisfaction. Methods A total of
forty staff working in the Seventh Affiliated Hospital of Southern Medical University were selected as the research ob⁃
jects. The traditional management mode from January to December 2022 was used as the traditional group, and the
TQM-based management mode from January to December 2023 was used as the exploration group. The quality of
work, work engagement and management satisfaction of the two graps were compared. Results The work quality score
of the inquiry group was higher than that of the traditional group, and the differences were statistically significant (all P
<0.05). In terms of work engagement, the vitality score of the inquiry group was 24.44±0.11, dedication was 24.52±
0.07, and concentration was 24.28±0.14, which were higher than 22.56±0.12, 22.48±0.10, and 22.36±0.20 of the tra⁃
ditional group, and the differences were statistically significant (t=73.041, 105.698, 49.740, all P<0.05). The manage⁃
ment satisfaction of the inquiry group was 100.00% (40/40), which was higher than 82.50% (33/40) of the traditional
group, and the difference was statistically significant (χ2=5.636, P<0.05). Conclusion The application of TQM model
in hospital management can effectively improve work quality, work engagement and management satisfaction.
[Key words] Total quality management; Hospital management; Work quality; Work engagement; Management satis⁃
faction
DOI：10.16659/j.cnki.1672-5654.2024.16.081
[作者简介] 王珂（1988-），男，硕士，研究实习员，研究方向为卫生管理。
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